SANTA CLARA, Calif., August 13, 2018 – NSFOCUS, a leader in holistic hybrid security solutions, announced today that it has achieved the ISO 20000 service management system standard. This standard ensures that the company has IT best practices in place for internal and external collaboration, information communication, and performance, while also providing next-level customer service to keep users updated during a crisis. Achieving this standard aligns the NSFOCUS IT organization with business objectives and is a measure of confidence for customers and service providers.
The ISO 20000-1:2011 is an IT service management (ITSM) standard developed by the ISO organization. The certification specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve the ITSM model. The criteria to receive certification include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.
“We are pleased to have been recognized for our achievement of ISO 20000,” said Dr. Richard Zhao, Chief Operating Officer, NSFOCUS. “Our team has been working diligently to create a system and process that enables us to provide the best support and services to our customers. NSFOCUS has always been committed to continuously developing our comprehensive security protection for organizations around the world. This global standard ensures our customers that their companies are protected.”
The accomplishment of ISO 20000 IT service management certification guarantees a uniform protocol for NSFOCUS customers, ensuring that NSFOCUS can efficiently meet the performance requirements set by the ISO organization.
Certified ISO auditor Lu Cuicui of BCC Inc. conducted the audit, working in partnership with Chen Ke, senior vice president and Shi Feng, senior director of NSFOCUS.
About NSFOCUS, Inc.
NSFOCUS, Inc. is a wholly-owned subsidiary of NSFOCUS Information Technology Co. Ltd., an award-winning enterprise application and network security provider, with operations in the Americas, Europe, the Middle East and Asia Pacific. NSFOCUS, Inc. has a proven track record of combatting the increasingly complex cyber threat landscape through the creation and implementation of multi-layered defense systems. The company’s Intelligent Hybrid Security strategy utilizes both cloud and on-premise security platforms, built on a foundation of real-time global threat intelligence, to provide unified, dynamic protection from advanced cyber threats.
NSFOCUS has eighteen years of success and experience working with Fortune Global 500 companies, including four of the world’s five largest financial institutions, organizations in insurance, retail, healthcare, critical infrastructure industries, and government agencies. NSFOCUS IB has technology and channel partners in more than 60 countries and is a winner of the Microsoft Bug Bounty Program for 6 consecutive years, a member of the Microsoft Active Protections Program (MAPP), StopBadware.org, and the Cloud Security Alliance (CSA).
Enterprise and carrier-grade products undergo rigorous evaluation and testing to Veracode. VL4 and ISO 27001 certification, delivering powerful and effective cyber security protection combined with advanced threat analytics and intrusion prevention and detection capabilities that can be deployed in the most secure environments.
The company’s research arm, the NSFOCUS Security Labs, is a renowned technical research center that tracks and analyzes global intelligence while identifying new network vulnerabilities and security trends.
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