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NSFOCUS Product Support Services

NSFOCUS product support services promptly address NSFOCUS product hardware and software issues to guarantee availability and functionality according to different technical support levels and severity.

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Support Portal

The NSFOCUS Support Portal offers NSFOCUS customers access to product documentation.

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Knowledge Base

The NSFOCUS Knowledge Base offers products knowledge sharing, troubleshooting tips, etc.

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Upgrade Site

NSFOCUS International Product Upgrade Website provides product upgrade information for customers with NSFOCUS product support services.

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Availability & Stability & Functionality

24/7/365 Remote
  • E-Mail
  • Hotline
  • Assistance Tools
  • Skype
Resources Access
  • User Guides
  • Upgrade Information
  • Knowledge Base
  • Customer Portal
Hardware Replacement
  • RMA
  • Spare Assets
  • NBD (Mainland China)
Supplementary Service
  • Upgrade Assistance
  • Professional Consulting
  • Technical Account Manager
Support package comparison: Silver, Gold, Platinum.
NSFOCUS
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