NSFOCUS product support services promptly address NSFOCUS product hardware and software issues to guarantee availability and functionality according to different technical support levels and severity.



NSFOCUS Support Portal

The NSFOCUS Support Portal offers NSFOCUS customers access to product documentation.


NSFOCUS Knowledge Base

The NSFOCUS Knowledge Base offers products knowledge sharing, troubleshooting tips, etc.


NSFOCUS Upgrade Site

NSFOCUS International Product Upgrade Website provides product upgrade information for customers with NSFOCUS product support services.

Availability & Stability & Functionality


24/7/365 Remote

  • E-Mail
  • Hotline
  • Assistance Tools
  • Skype


Hardware Replacement

  • RMA
  • Spare Assets
  • NBD (Mainland China)


Resources Access

  • User Guides
  • Upgrade Information
  • Knowledge Base
  • Customer Portal


Supplementary Service

  • Upgrade Assistance
  • Professional Consulting
  • Technical Account Manager

Support Packages