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NSFOCUS Support

NSFOCUS is highly committed to its customers, delivering best in class global technical support and services offerings, meeting the needs of all customers. Our team of experienced support and services professionals is committed to ensuring successful implementation of NSFOCUS solutions, so you can effectively protect your customers and your infrastructure.

Support Portal

The NSFOCUS Support Portal offers NSFOCUS customers access to product documentation.

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Knowledge Base

The NSFOCUS Knowledge Base offers products knowledge sharing, troubleshooting tips, etc.

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Upgrade Site

NSFOCUS International Product Upgrade Website provides product upgrade information for customers with NSFOCUS product support services.

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NSFOCUS Support Offerings

NSFOCUS offers three levels of Product Support Services for the varying business and security needs of our customers through email, hotline and Skype support: SILVER, GOLD and PLATINUM.

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SILVER Support

SILVER support service provides access to frontline support engineers M-F 8am – 5pm. Remote desktop troubleshooting. Product documentation and upgrade access to get new features. Hardware replacement to resolve hardware issues.
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GOLD Support

GOLD support service enhances SILVER support by 24/7 access to support, quicker escalation to product expert and faster resolution. Advanced replacement services in case of hardware issues.
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PLATINUM Support

Our most comprehensive offering is ideal for the critical security and business needs of the enterprise. In addition to all of the benefits of the Gold support package, a dedicated Technical Account Manager (TAM) works closely with the customer on a proactive basis to help address security needs as well as act as a liaison between customer and backline support.

How to Contact NSFOCUS Support

Hardware and Software Support

Cloud Mitigation Support

Phone

USA: +1 844 673 6287

UK: +44 808 164 0673

Australia: +61 2 8599 0673

Brazil: +55 13 4042 1673

Japan: +81 3-4510-8673

Singapore: +65 3158 3757

Middle East: +973 1619 7607

Netherlands: +31 85 208 2673

China Hong Kong: +852 5803 2673

China Macao: +853 6825 8594

Mainland China: +86 10 5387 5981