{"id":5109,"date":"2017-02-12T14:29:58","date_gmt":"2017-02-12T14:29:58","guid":{"rendered":"http:\/\/staging.nsfocusglobal.com\/?page_id=5109"},"modified":"2026-04-17T18:07:56","modified_gmt":"2026-04-17T18:07:56","slug":"support","status":"publish","type":"page","link":"https:\/\/nsfocusglobal.com\/pt-br\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t
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NSFOCUS Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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NSFOCUS is highly committed to its customers, delivering best in class global technical support and services offerings, meeting the needs of all customers. Our team of experienced support and services professionals is committed to ensuring successful implementation of NSFOCUS solutions, so you can effectively protect your customers and your infrastructure.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Support Portal<\/h3>

The NSFOCUS Support Portal offers NSFOCUS customers access to product documentation.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Knowledge Base<\/h3>

The NSFOCUS Knowledge Base offers products knowledge sharing, troubleshooting tips, etc.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Upgrade Site<\/h3>

NSFOCUS International Product Upgrade Website provides product upgrade information for customers with NSFOCUS product support services.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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NSFOCUS Support Offerings<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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NSFOCUS offers three levels of Product Support Services for the varying business and security needs of our customers through email, hotline and Skype support: SILVER<\/strong>, GOLD<\/strong> and PLATINUM<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\tSILVER Support\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\t\t\tSILVER support service provides access to frontline support engineers M-F 8am \u2013 5pm. Remote desktop troubleshooting. Product documentation and upgrade access to get new features. Hardware replacement to resolve hardware issues.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\"Gold\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\tGOLD Support\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\t\t\tGOLD support service enhances SILVER support by 24\/7 access to support, quicker escalation to product expert and faster resolution. Advanced replacement services in case of hardware issues.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\"Platinum\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\tPLATINUM Support\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\t\t\tOur most comprehensive offering is ideal for the critical security and business needs of the enterprise. In addition to all of the benefits of the Gold support package, a dedicated Technical Account Manager (TAM) works closely with the customer on a proactive basis to help address security needs as well as act as a liaison between customer and backline support.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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How to Contact NSFOCUS Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Hardware and Software Support<\/h4> <\/div>\n

support@nsfocusglobal.com<\/a><\/strong><\/span><\/p><\/div> <\/div>\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Cloud Mitigation Support<\/h4> <\/div>\n

cloud-support@nsfocusglobal.com<\/a><\/strong><\/span><\/p><\/div> <\/div>\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Phone<\/h4> <\/div>\n

USA:<\/strong>\u00a0+1 844 673 6287<\/p>

UK:<\/strong>\u00a0+44 808 164 0673<\/p>

Australia:<\/strong>\u00a0+61 2 8599 0673<\/p>

Brazil:<\/strong>\u00a0+55 13 4042 1673<\/p>

Japan:<\/strong>\u00a0+81 3-4510-8673<\/p>

Singapore:<\/strong>\u00a0+65 3158 3757<\/p>

Middle East:<\/strong>\u00a0+973 1619 7607<\/p>

Netherlands:<\/strong>\u00a0+31 85 208 2673<\/p>

China Hong Kong:<\/strong>\u00a0+852 5803 2673<\/p>

China Macao:<\/strong>\u00a0+853 6825 8594<\/p>

Mainland China:<\/strong>\u00a0+86 10 5387 5981<\/p><\/div> <\/div>\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

NSFOCUS Support NSFOCUS is highly committed to its customers, delivering best in class global technical support and services offerings, meeting the needs of all customers. Our team of experienced support and services professionals is committed to ensuring successful implementation of NSFOCUS solutions, so you can effectively protect your customers and your infrastructure. Support Portal The […]<\/p>\n","protected":false},"author":1,"featured_media":35821,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-5109","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nSupport | Technical Support Services by NSFOCUS<\/title>\n<meta name=\"description\" content=\"Get expert Technical Support Services with NSFOCUS. Our team ensures the successful implementation and protection of your infrastructure.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nsfocusglobal.com\/support\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support | Technical Support Services by NSFOCUS\" \/>\n<meta property=\"og:description\" content=\"Get expert Technical Support Services with NSFOCUS. 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